Stain removal guidelines:

Please read in conjunction with the synthetic upholstery care instructions on the label of your furniture.

In all cases: Blot, don’t rub. Act immediately to remove spills and soiling. Use the cloth provided or another white cloth.

If any stain remains after following the guidelines below proceed with the relevant Spot Remover, following the instructions on the label and website.

If you can’t remove the stain it is very important that you contact us within 5 days on 0800 858 723

Liquid Spills:
  1. Use a dry cloth or towel to blot up all liquid; the cloth will absorb the liquid leaving the area dry and clean.
  2. If the spill is not yet completely removed or has already dried-up dampen the area with a few drops of water, then blot/wipe with a cloth till dry.
Food Spills and Chocolate:
  1. Using a spoon, remove as much food as possible.
  2. Use a dry cloth or tissue to finish cleaning and drying the affected spot.
  3. If any residue remains, use a damp cloth to clean the area.
Blood and Milk:

Follow the liquid spill procedure.

Coffee and Tea:

Hot liquids may be absorbed by the synthetic upholstery faster. Follow the liquid spill procedure.

Vomit and Urine:
  1. Use a dry cloth to blot up and remove all liquid.
  2. If any residue remains, follow the liquid spill procedure.
  3. If required use the deodoriser to minimise any lingering smell.
Ink, Oil, Grease and Shoe Polish:

If applicable remove as much as possible with a spoon then proceed with the Premium Care Ink, Oil and Grease Spot Remover provided in your kit closely following the instructions on the label. Work slowly and gently. If unsuccessful contact us.

Nail Polish:

We strongly recommend keeping liquid nail polish away from your suite however, if spilled immediately use nail polish remover on a cloth to remove as much as possible. Test for colour fastness of the synthetic upholstery first. Call us immediately.

Unknown Spills:

If you wish to remove a spill using a method not described above or if something spilled is not listed in this Service Plan, you must call us before acting.

Additional Care Products Note:

If you find that during the term of the product Service Plan you require more Spot Removing Products, please call us and we will provide further products at no charge to you. Proof of purchase will be required.

To view further details of our service plan, click on the icon below.